India's Field Services Backbone · est. 2014

Sell anywhere.
Service guaranteed.

We are India's largest tech services aggregator — combining 18,000+ certified partners and a 20,000+ freelance specialist network into a single SLA-owned delivery layer for OEMs, system integrators and service providers.

Choose your path
0+
Districts Covered
0%
Pin Code Coverage
0K+
Tickets Delivered
0+
OEMs Supported
Trusted to deliver for India's largest enterprises and OEMs
Three audiences · three paths

One platform. Built around how you buy services.

OEMs need warranty-grade certainty. Integrators need a delivery arm. Service providers need APIs. Pick your path — the rest of this site is tailored to it.

01 · OEMs

From paper warranty to managed digital lifecycle.

Pan-India service assurance for global OEMs. Digital activation, claims, extended warranty and reverse-logistics on one platform.

  • Digital warranty & activation
  • Distributed spares network
  • Extended warranty (Kavach)
  • Live SLA dashboards
Cycle · 3–6 moDemo · OEM Playbook
02 · Systems Integrators

Your last-mile delivery arm. Pan-India, on call.

Plug into 18,000+ certified partners and 24×7 Remote CoE. Day 0 → Day 1 → Day 2 covered across 780 districts.

  • Multi-city rollouts
  • OEM-certified field force
  • Remote CoE (L1–L4)
  • Staff augmentation
Cycle · 1–3 moDemo · Rate card
03 · Service Providers

Instant field capacity. API-first.

Spin up technicians wherever your tickets land. REST API, webhooks, transparent per-job pricing and self-serve onboarding.

  • Crowdsource API
  • 98% pin code reach
  • Per-ticket pricing
  • 10 free tickets to start
Cycle · 2–4 wksDemo · Try the API
What we do

Four engagement models, one accountable contract.

We replaced cost-plus consulting with a pre-paid, software-managed delivery layer. Mix and match engagement models — billing, governance and reporting stay unified.

01

On-Demand Field Services

Per-ticket dispatch via Crowdsource API or self-serve portal. 4-hour SLA in Tier 1/2, NBD elsewhere.

Ticket-basedAPIPer-job pricing
02

Project Delivery

Multi-city deployments end-to-end — surveys, installs, commissioning, handover and Day 2 transition.

NetworksTelecom5GDCs
03

Warranty & Lifecycle

Digital activation, claims, AMC, extended warranty and reverse logistics — the OEM after-sales backbone.

ActivationClaimsKavach
04

Staff Aug & SkillTech

Project sourcing to long-term contract staffing — backed by SkillFactory's L1-engineer pipeline.

RecruitNOC/SOCUpskill
Platform · Uniserved OS

The operating system underneath India's field services.

Four products. One platform. We're not a services broker — we're a tech company that runs the tech-services layer most enterprises wish existed.

01
Field Service Mgmt

Uniserved Matrix™

The FSM engine running every ticket — from intake to closure. AI-driven dispatch, geofenced check-ins, evidence capture and SLA escalation in one workflow.

Intelligent dispatch
Real-time tracking
SLA governance
Partner payout
Helpdesk integration
Audit trail
02
Integration layer

Crowdsource API

REST + webhooks. Post tickets, receive status, reconcile invoices. White-label partner portal and enterprise SSO for buyers who run their own ITSM.

REST API
Webhooks
Bulk upload
White-label portal
SSO / SAML
Sandbox
03
AI / Analytics

Supply Intelligence

Our data engine on top of 500K+ tickets. Predicts demand, scores partners, optimizes routing and surfaces installed-base analytics no one else can offer.

Skill graph
Geo optimization
Partner scoring
Demand modeling
Failure analytics
Cost insights
04
Partner ecosystem

TechLocal Platform

The franchise-tier app that runs our 18K+ partner network. Onboarding, training, payouts, certifications and the spare parts marketplace — all in one.

Onboarding flow
KYC & insurance
Training modules
Spare parts mart
Franchise tiers
Earnings
Integrates with — ServiceNow · SAP · Salesforce · Zoho · Jira · Microsoft Dynamics · custom ITSM
See the playbook
AI delivery & governance

Software runs the dispatch. Software enforces the SLA.

Six AI-driven mechanics keep 500K+ tickets a year moving without manual triage. Your PMO sees what we see — in real time, not month-end.

AI · 01

Intelligent dispatch

Algorithmic match across skill, location, OEM certifications, language, prior performance and SLA tier — typically in seconds, not days.

AI · 02

Predictive supply

Forecasts demand by region, OEM and ticket category. Pre-positions spares and warm-pools partners before tickets land.

AI · 03

Partner scoring

Live performance index per partner: response time, FTR rate, NPS, escalation rate. Bad actors auto-throttled, top performers prioritized.

GOV · 01

SLA governance

Every ticket tracks its own clock. Breach risks auto-escalate to the right L2/L3 owner before they breach — not after.

GOV · 02

Evidence capture

Geo-stamped photos, signatures, asset serials, parts swapped. Audit-grade trail for OEM warranty and enterprise compliance.

GOV · 03

Reconciliation engine

Per-task drawdown from your pre-paid wallet. Partners paid on milestone completion. No invoicing tail, no FX surprises.

Industries we serve

Four verticals. Hundreds of OEMs. One delivery model.

Wherever the device, the rack, the panel or the antenna lives — we've shipped the program that put it there.

Telecom

5G rollouts, FTTH, BharatNet, in-coach Wi-Fi, microwave links, eNodeB & RAN deployments.

Jio · Airtel · Ericsson · Nokia · Samsung · RailTel

Enterprise IT

SD-WAN, Wi-Fi, firewalls, data centres, multi-site refresh and endpoint lifecycle.

Tata · NTT · Lavelle · Tech Mahindra · 25+ OEMs

Solar & EV

Rooftop solar installs, O&M, EV charging infrastructure and PM Surya Ghar deployments.

Adani · Solar park OEMs · EV mobility brands

Smart & Appliance

Installation, AMC, extended warranty and reverse logistics — delivered via TechLocal B2B2C network.

Smart home OEMs · Drone makers · QSR equipment
Global GTM · 2026 onwards

One SPOC for every OEM, in every market.

We're scaling the Indian playbook globally — same operating model, local partner pools. One commercial relationship for OEMs selling into 40+ countries.

"Wherever you sell, we serve. One contract, one SLA, one dashboard — across every market your product lands in."

Mile 01
India scale — proved

780 districts, 98% pin codes, 500K+ tickets, 25+ OEMs. The playbook is operational, not theoretical.

Mile 02
South Asia + GCC — live

Active partner pools across Bangladesh, Sri Lanka, Nepal, UAE and Saudi. Cross-border SLAs in place.

Mile 03
Global rollout — in progress

Building local partner networks across SEA, Africa, LATAM and EU. Target: SPOC coverage for any OEM, anywhere.

Live coverage · 2026 Operational hubs
Operational Expansion 2026–27
Selected work

Programs we've shipped — not pitches we've drawn.

A small slice. Most of our work runs under NDA — ask us for the unredacted briefs that match your industry and we'll send them with a named delivery lead.

Telecom · 5GOngoing

5G RAN rollout across 8 states, 10 circles.

RF surveys, material movement, RAN equipment installation per global OHS compliance. 60+ teams, 50+ sites per day. Maharashtra, UP, MP, Delhi, Punjab, Rajasthan, TN, AP.

For ERICSSON
50+
Sites / day
60+
Field teams
10
Circles live
Public Wi-FiDelivered

Public Wi-Fi at 393 large railway stations.

End-to-end logistics, warehousing, installation and acceptance testing. Cabling, OLT/ONT, AP & controllers, switches, routers — full network stack per SOP. Delivered for Tech Mahindra & SISL.

For GOOGLE × RAILTEL
393
Stations
100%
On-time AT
0
Material loss
Solar & EVDelivered

Solar park installation in Gujarat (part of India's largest).

Multi-functional teams across cabling, panel erection, deployment and end-to-end testing. Built SOPs to scale rooftop solar for government installations under PM Surya Ghar.

For ADANI
Largest
Solar park, India
Multi
Functional teams
1 Cr
Surya Ghar target
Enterprise ITDelivered

20-year-old plant network revamp, 130 km of cabling.

Manufacturing-plant network revamp for a leading Indian conglomerate. Cable trays in indoor/outdoor environments, 500+ racks, splicing, termination and final infra testing.

For NTT × DIMENSION DATA
130 km
Cabling
500+
Racks
1
Conglomerate
Serving industries — across India and beyond
Banking & FSI
Retail
Manufacturing
Healthcare
Telecom
Education
Logistics
Public Sector
ITeS / BPO
Energy & Utilities
Hospitality
Banking & FSI
Retail
Manufacturing
Healthcare
Telecom
Education
Logistics
Public Sector
ITeS / BPO
Energy & Utilities
Hospitality
The company

Independent. Founder-run. Built by a 100+ strong delivery team.

"The world buys software in seconds and waits six months for someone to install it. We started Uniserved to close that gap — turn last-mile execution into a service you can spin up like any other piece of cloud infrastructure."

Ashish Katkamwar
Co-founder & CEO · Uniserved
Ashish Katkamwar
Co-founder & CEO

Leads commercial strategy, customer relationships and the OEM, SI and service-provider partnerships that anchor the business.

Kartik Menon
Co-founder & CTO

Drives the technology stack — Uniserved Matrix™ FSM, Crowdsource API, Supply Intelligence and the AI delivery framework.

Dev Chakravorty
Co-founder & Director

Leads strategic sales, enterprise alliances and corporate governance, drawing on over two decades of experience in IT services and consulting.

The Delivery Team
100+ governance, PMO & field experts

Decades of combined experience running multi-geography rollouts for telecom, IT, solar and OEM after-sales programs.

Let's scope your engagement

Tell us where you need hands on the ground.

Same-day response with a named delivery lead. Rough fixed-price band within 72 hours. We don't bill for proposals.

contact@uniserved.com
General enquiries
partners@uniserved.com
Join the network
+91 22 6797 7777
Mumbai HQ
Mumbai · Bangalore · Delhi · Chennai · Kolkata · Hyderabad
Direct offices